Testimonials

Mattress Store Testimonials

• Products made in Maryland

• Since 1982

• 40+ years of experience

• Locally and family-owned business

• Delivery available

• We welcome special requests

• Warehouse savings with personalized service

• One stop shopping

• Products made in Maryland

• Since 1982

• 40+ years of experience

• Locally and family-owned business

• Delivery available

• We welcome special requests

• Warehouse savings with personalized service

• One stop shopping

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Here’s What Customers Are Saying About Mattress Store

“Great customer service and very knowledgeable about mattresses. Great place to start and find the right kind of mattress for you – foam, hybrid, etc. Just purchased a Serta queen. Mattress was delivered in less than two weeks.”


- Dale C. | Edgewater, MD


“Hello, Margaret. We spoke on the phone before my mattress was delivered and I mentioned what a great job Dianne did. But I wanted to solidify that with a more detailed note. This idea of mine to buy a mattress was huge and tenuous and taking me forever. I was online on Amazon, etc., and couldn't make any headway with decisions. Who can pick out a mattress without sitting on it or finding out what you need? I was giving up. But thought I would go to your store and see for myself, carrying with me mistrust and not hopeful for any reasonable outcome. Dianne asked me what I was looking for. I said didn't know – twin, metal frame, soft, firm. I didn’t know and she said, ‘Here, I’ll show you what will work for you.’ And the minute she said it, I knew I could trust her. So I said ok and, without hesitation, I bought the mattress. It was so easy!


“I was surprised at how relieved I was and to have confidence in her and know she was doing right by me. Every customer would know that Dianne could be trusted! She is truly a wonderful person and I know how you, too, must appreciate her! With many thanks!”


- Marian V. | Annapolis, MD


“Rachel is a doll! Thank you so much for helping us get a nice bed for our daughter’s birthday. She's so very happy!”


- Erin R. | Chestertown, MD


“Margaret, thank you so much. We truly appreciate it. Also, since I have the pleasure of communicating with you, I must tell you that we did not expect to make our purchase today. We really were just looking; however, because of Rachel’s product knowledge, expertise, patience, and just pure kindness, we made our purchase and she made it easy. Rachel is great. Thanks again.”


- Linda D. | Stevensville, MD


“Dianne is such a sweet lady! We bought two beds on Saturday at the Annapolis store. We will be back for another one!”


- Nancy M. | Annapolis, MD


“Nicole went above and beyond helping me and my boyfriend pick out our new mattress. She quickly picked up on what kind of mattresses we were liking the most and gave us multiple options at different price points and delivery availability. I’ve never been so happy to spend money at a mattress store. She even was able to get the mattress to us earlier than anticipated and relayed the information to us so fast! Delivery was so quick and painless and they even offered to take out the old mattress for us if we had one. If I ever need to buy a mattress again, this is where I’ll be going. Update to three weeks later and the mattress is just as comfortable and dreamy as it was when I first sat on it. Ask for Nicole. You won’t be disappointed. She is amazing.”


- Phoebe W. | Kent Island, MD


“If I could rate more than five stars, I would! I flew into Annapolis to move my dad into assisted living, where he really needs to be. We had to really narrow down what he could take to his new, tiny little space. His existing king-size bed wasn’t going to fit and we had 36 hours to get a new bed delivered. Margaret worked her magic and guided us through the choice, sight unseen, and got it delivered so my dad had a wonderful new bed for his new chapter. From the minute he laid down, he sighed and said he loved it. Thank you so much, Margaret! You’re a miracle worker! I can’t recommend Mattress Store enough. If you’re in the market for a mattress, look no further! Work with Margaret at Mattress Store in Annapolis – you can’t go wrong!”


- Sue C. | Annapolis, MD


“Best in the business! Absolutely love the mattress we purchased! Superb showroom service!”


- Cathy S. | Annapolis, MD


“Great President’s Day sale. Since the type of bed I wanted was not on display, Paul, the salesperson at Mattress Store, was able to answer all my questions and show me how the various mattress types would work with the adjustable bed style I needed. Once we settled on a bed set, Mattress Store had all the bedding I needed right there. Very reasonable price since they were on sale. Free delivery, setup, and removal of my old bed set was an added bonus!”


- Carol A. | Queenstown, MD


“Mattress Store is awesome! The staff here is extremely knowledgeable and goes out of the way to ensure you pick the right mattress that you need and will give you the best sleep ever. There is zero pressure here to buy a mattress and the staff will help you select the right one for you should YOU DECIDE. I purchased a mattress a few weeks ago because my current one reached its end of life (you can only flip so many times...lol) but waited to do a review until I tried out my purchase...I am absolutely loving it and waking up refreshed! I highly recommend Mattress Store when you find it’s time to replace the old mattress and get a better night’s sleep.”


- Brian M. | Kent Island, MD


“I have now had time to adjust to my new adjustable bed. This letter is to report that it’s working so very well, not only mechanically, but also in fulfilling the purpose I had in mind when I started looking for ways to improve my living space and cope with my health challenge. From our first conversation to the delivery and setup of the Motion Essentials by Serta bed frame, Margaret Wright was professional. She determined which frame was most suitable for me, answered all my questions, and even checked the specifications of other items I needed to purchase to work in harmony with the bed frame. She treated me like family, as I am sure she does all her customers because she is a person who genuinely cares, a quality sadly lacking with many other businesses. I highly recommend her and Mattress Store.”


- Judith D. | Crofton, MD


“Dianne is absolutely amazing! She is incredibly knowledgeable, professional, and courteous. I told her that I start off on my side but wake up on my back. She directed me to four mattresses within a few degrees of firmness. My current mattress is foam, so she gave me two inner spring options and two foam options. I ended up choosing a BeautyRest and couldn’t be happier.”


- Roberta M.


“Tiffany and Margaret – thank you again for the wonderful service we received and the lovely gift. The attention we received reminded us why we continue to do business with you. Thanks again!”


- Ed and Sue G.


“Excellent product and customer service, exactly as advertised. Very proud to support a small business. Thanks, again!”


- Kristopher K.


“My experience here was PERFECT, from start to finish! Margaret took the time to listen to all of the problems I was having with my old mattress and then assessed the way in which I preferred to sleep before offering suggestions. 


“When I came to the store, I was having a lot of back/sciatica pain and hadn’t slept well in a VERY long time. Margaret made the task of a mattress investment so much less painful. She suggested different models, fully explaining their features. She was very knowledgeable about everything the store had to offer. After trying out many different mattresses, I decided on a hybrid mattress with both coils and gel memory foam. I have been sleeping great ever since (for three months, and counting)! My back pain is completely gone! 


“Many thanks and complete gratitude to Margaret and Mattress Store!”


- Susan F.


“Joe, Margaret, and Dianne patiently endured and thoroughly answered all my questions. They were instrumental in assisting me through this process, reassuring my decisions. They all kept on top of things, always returning telephone calls. They have the unique capability to translate detailed technical terminology into understandable concepts. Displaying a commanding knowledge of the many facets of mattresses, they each helped me over many hurdles to make a good decision.”


- Judy


“I want to thank you and your team for providing outstanding service for our mattress order. I greatly appreciated the effort made and flexibility demonstrated to ensure that I was happy with my choice. I will continue to recommend Mattress Store to all.”


- Nancy E.


“I knew I needed a new mattress, but avoided shopping for one as I knew it would be hard sales and lots of pressure to buy this one or that one. Well, my wife and I visited the Chester store and we were met by Lori. She was great. We left very happy customers. Also, the delivery guys were just as great and professional. If you need a mattress, this is the place to go.”


- Warren


“I have never shopped a mattress store with such professionalism as this one. Both Margaret and Candace were patient with me as I could not make up my mind. The service and delivery were impeccable. Although I could not find a product in the store that suited my unique needs, I will not hesitate to send friends and family to this establishment.”


- Zadie B.


“At my third mattress store visit on my quest for a new mattress, I had the pleasure of working with Margaret. Unlike the previous stores, she actually knew her stuff! No pressure even suggested I might want to consider a lower-priced set I inquired about as the bed is for a guest room. Margaret explained the difference, demonstrated, and no pressure to go with the higher-priced mattress. I encountered only salespeople at the other stores who knew nothing about their products. They pulled sneaky tricks to label the same mattress with another name that is not on the Serta website. I returned when I knew Margaret was working, made my purchase, and delivery was on time and professional! 


“Margaret is a huge asset to your family-owned business...which I also value. No pressure, tons of knowledge, and personable to boot! Thank you, Margaret. I will return!”


- Marion


“Dear Margaret, I cannot tell you how much we appreciated you going the extra mile to work with us even when you knew you wouldn’t likely get the sale. Your expertise was invaluable. We will always remember your kindness. I will tell everyone I know about Mattress Store. You are AWESOME!”


- Jim and Teri


“Hubby and I spent way too many hours comparison shopping...should have bought here first! Margaret, our salesperson, was incredibly knowledgeable and really seemed like she cared about helping us choose the right bed. Spent lots of time with us AND was never high-pressure or pushy – things that made us walk out of other stores. We have been sleeping very well on our new latex mattress. Spent a little more than our original budget, but it has been well worth it. Also, the delivery guys were great, too.”


- Marie H.


“Just one of the most wonderful shopping experiences I have had in a long time. It was so nice to encounter a very professional and knowledgeable saleswoman who did not once make me feel stupid, rushed, or pressured. The selection was great, the prices were fair, the bed I chose was in stock, and delivery was scheduled within a few days. On the day of delivery, the deliverymen were very efficient, professional, nice, and quick. Not at all like the cable people! The whole experience left me feeling sorry that I didn’t need to purchase another bed! I will definitely recommend this store to my friends.”


- Alaina S.


“I recently purchased a mattress from your store. One of your employees, Dixie, gave my wife, my family, and myself exceptional service, and I wish to commend her to you. You are extremely fortunate to have such a wonderful employee.


“P.S.: The mattress is great!”


- Robin


“Thank you for your generosity! Dan was extremely helpful and professional. I enjoyed buying from a family business. We will spread this great experience to our family and friends.”


- Adam and Jen


“Your deliverymen were very courteous and took extra care around my antiques. This was the best delivery experience I have ever had and I will recommend Mattress Store to my friends because they were so good.”


- Mrs. M.


“Thanks for calling me at work a half-hour before my delivery. I got home in plenty of time and the deliverymen were fast and very careful. I was back to work within the hour. My co-workers were shocked when I returned so fast.”


- Doug


“I just had to stop by and tell you how wonderful our delivery was. Your guys were very professional and polite. Thank you so much for the good experience.”


- Anna

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